Privacy Policy

This Privacy Policy explains what information PianoPlayerTech collects when you visit our website or request piano tuning, repair, or restoration services, how we use it, and the choices you have. We keep this simple: we collect only what we need to serve you, and we never sell your information.

PianoPlayerTech ("PianoPlayerTech," "we," "us," or "our") is a piano tuning and player-piano repair service operated by Howard Resource Group, serving metro Atlanta and North Georgia. This policy applies to pianoplayertech.com and to the information you share with us by phone, email, or our online forms.

1. Information We Collect

Information you give us

When you submit a contact, service-request, or job-application form, or contact us by phone or email, you may provide:

• Your name, email address, and phone number;
• Your city, service area, or general location;
• Details about your piano (make, model, condition) and a description of the work you need;
• For job applicants: your background, experience, and any other details you choose to include.

You don't have to give us this information, but we need it to respond to your request and schedule service.

Information collected automatically

Like most websites, when you visit pianoplayertech.com we and our service providers automatically collect limited technical information through cookies and similar technologies, such as your IP address, browser and device type, the pages you view, and how you arrived at our site (for example, from a Google ad or search result).

Payment information

We do not collect or store payment card details through this website. Payment for services is arranged directly with you after the work is performed.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and answer questions;
• Schedule, perform, and follow up on tuning, repair, or restoration work;
• Provide quotes and arrange payment after service;
• Review and respond to job applications;
• Operate, maintain, and improve our website;
• Measure the performance of our advertising (for example, to understand which ads lead to calls or form submissions);
• Comply with the law and protect our rights.

3. Cookies, Analytics & Advertising

We use Google services, including Google Ads and the Google tag (gtag.js), to understand how visitors find and use our site and to measure when an ad results in a phone call or form submission ("conversion tracking"). These tools use cookies and may collect your IP address and activity on our site.

Google may use this information in accordance with its own privacy policy. You can learn more and control how Google uses your data at policies.google.com/technologies/partner-sites, and you can manage ad personalization at adssettings.google.com.

Most web browsers let you block or delete cookies through their settings. If you block cookies, parts of the site should still work, but some features and measurement may be affected.

4. How We Share Information

We do not sell your personal information. We share it only as needed to operate our business:

• Service providers. We use trusted third parties to run our website and handle inquiries — including Cloudflare (website hosting and delivery), Formspree (processing and delivering form submissions to us), and Google (analytics and advertising measurement). They may process your information only to provide these services to us.
• Legal reasons. We may disclose information if required by law, subpoena, or to protect the safety, rights, or property of PianoPlayerTech, our customers, or others.
• Business transfers. If our business is sold or reorganized, your information may be transferred as part of that transaction.

5. How Long We Keep It

We keep the information you provide for as long as needed to serve you, maintain our business records, and comply with legal obligations. Service and customer records may be retained so we can reference your piano's service history on future visits. You can ask us to delete your information at any time (see Section 7).

6. Data Security

We take reasonable steps to protect your information and work with reputable providers who do the same. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You can:

• Ask us what personal information we hold about you;
• Ask us to correct or delete it;
• Ask us not to contact you, or opt out of any follow-up messages;
• Control cookies and ad personalization through your browser and the Google settings linked above.

To make any of these requests, email us at [email protected] or call (470) 758-9572. We will respond within a reasonable time.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Third-Party Links

Our site may link to other websites (for example, to leave a review or to Howard Resource Group). We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after a change means you accept the updated policy.

11. Contact Us